Privacy policy

This Privacy Policy describes how fastraka.shop collects, uses, discloses, stores, and otherwise processes personal information when customers and visitors access our website, purchase products, communicate with us, or otherwise use our services.

Canadian private-sector privacy obligations may include PIPEDA and applicable provincial privacy legislation. PIPEDA establishes principles concerning accountability, identifying purposes, consent, limiting collection, limiting use and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

1. Scope

This Privacy Policy applies to personal information processed through fastraka.shop in connection with:

• Visiting our website;
• Creating or using an account;
• Browsing products;
• Making purchases;
• Making payments;
• Receiving deliveries;
• Requesting returns or refunds;
• Contacting customer service;
• Participating in promotions;
• Receiving marketing communications; and
• Otherwise interacting with our store.

2. Information We May Collect

Depending on how you interact with fastraka.shop, we may collect information including:

Contact information, such as:

• Name;
• Email address;
• Telephone number;
• Billing address; and
• Shipping address.

Order and transaction information, such as:

• Products ordered;
• Order number;
• Purchase history;
• Payment status;
• Returns;
• Refunds;
• Shipping details; and
• Customer service history.

Payment-related information, such as information necessary for authorized payment processors to complete a transaction.

Complete payment card data may be handled directly by Shopify or another payment service provider rather than being stored directly by fastraka.shop.

Technical and device information, which may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Cookie identifiers;
• Website interactions;
• Referral information;
• Pages viewed; and
• Approximate location derived from technical information.

Communications, including messages, questions, complaints, product inquiries, return requests, and other information you voluntarily provide.

3. How We Collect Information

We may collect personal information:

• Directly from you;
• Automatically through website technology;
• Through Shopify and related service providers;
• Through payment processors;
• Through shipping and fulfillment providers;
• Through analytics or fraud-prevention providers; and
• From other parties where permitted by law.

4. Purposes for Using Personal Information

We may use personal information for legitimate business purposes including:

• Processing and fulfilling orders;
• Processing payments;
• Delivering products;
• Providing tracking information;
• Managing returns and refunds;
• Providing customer service;
• Communicating about orders;
• Preventing fraud or unauthorized transactions;
• Maintaining website security;
• Improving our website and services;
• Understanding how customers use our store;
• Maintaining business and tax records;
• Complying with legal obligations;
• Resolving disputes;
• Enforcing our terms and policies; and
• Sending marketing communications where permitted.

We seek to limit collection and use to information reasonably necessary for the identified purpose.

5. Consent

Where consent is required, we seek consent in a manner appropriate to the sensitivity of the information and the circumstances.

Canadian privacy guidance emphasizes that meaningful consent requires individuals to understand the nature, purpose, and consequences of the collection, use, or disclosure to which they are consenting.

You may withdraw consent where legally permitted, subject to reasonable notice and any legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide certain services when the information is necessary to fulfill a requested transaction.

6. Shopify

fastraka.shop is powered by Shopify.

Shopify provides the e-commerce infrastructure that enables us to operate our online store.

As part of operating the store, certain personal information may be processed by Shopify in accordance with its own privacy and security practices.

7. Payment Providers

When you make a purchase, payment information may be provided directly to Shopify Payments or another available payment service provider.

We use payment-related information as necessary to:

• Authorize transactions;
• Complete purchases;
• Prevent fraud;
• Process refunds; and
• Resolve payment disputes.

Payment providers may process personal information under their own privacy terms.

8. Service Providers

We may disclose personal information to service providers when reasonably necessary for them to perform services on our behalf, including:

• Website hosting;
• E-commerce services;
• Payment processing;
• Order fulfillment;
• Shipping and delivery;
• Customer support;
• Email services;
• Analytics;
• Advertising;
• Fraud prevention;
• Security;
• Information technology; and
• Professional services.

These providers should only receive information reasonably necessary to perform their relevant functions.

9. Legal Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests;
• Comply with court orders or legal processes;
• Protect our legal rights;
• Investigate fraud;
• Protect customers or other persons;
• Enforce our terms; or
• Prevent or investigate security incidents.

10. Business Transactions

If fastraka.shop undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

11. Cookies and Similar Technologies

fastraka.shop and service providers may use cookies and similar technologies to operate and improve the website.

Cookies may support functions including:

• Keeping shopping carts active;
• Remembering preferences;
• Enabling checkout;
• Maintaining security;
• Understanding website traffic;
• Measuring performance; and
• Supporting advertising or analytics where permitted.

Browser settings may allow you to refuse or remove certain cookies.

Disabling cookies may affect some website functionality.

12. Marketing Communications

Where permitted by law, we may send customers information about products, promotions, offers, or store updates.

Canadian anti-spam rules generally require appropriate consent for commercial electronic messages and require compliant commercial messages to include sender identification and an unsubscribe mechanism.

You may unsubscribe from marketing communications through the unsubscribe option included in applicable messages or by contacting info@fastraka.shop.

Unsubscribe requests will be processed in accordance with applicable requirements. Canadian CASL guidance states that unsubscribe requests must generally be actioned within 10 business days.

Transactional communications relating to an existing order, refund, security issue, or customer service request may continue when necessary even after you unsubscribe from promotional marketing.

13. International and Cross-Border Processing

Some of our service providers may process or store information outside the customer's province, territory, or country.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to authorized governmental or regulatory bodies in accordance with applicable law.

We take reasonable steps appropriate to our role to work with service providers that maintain appropriate safeguards.

14. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business or legal purposes, including:

• Providing services;
• Completing transactions;
• Maintaining financial records;
• Handling returns or disputes;
• Preventing fraud;
• Meeting legal obligations; and
• Enforcing agreements.

Information that is no longer reasonably required will be deleted, anonymized, or otherwise handled in accordance with applicable law and operational requirements.

15. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Unauthorized disclosure; and
• Destruction.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

16. Your Privacy Rights

Depending on applicable law and circumstances, you may have rights to:

• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent where legally permitted;
• Ask questions about our privacy practices;
• Challenge compliance with applicable privacy requirements; and
• Request deletion or other handling of information where such a right applies.

To make a privacy request, contact:

info@fastraka.shop

We may need to verify your identity before fulfilling certain requests.

17. Accuracy

We take reasonable steps to maintain personal information that is sufficiently accurate, complete, and up to date for the purposes for which it is used.

Customers can help by providing accurate checkout information and notifying us if important information changes.

18. Children's Privacy

fastraka.shop is intended for general consumers and is not designed specifically for young children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be legally required.

19. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of independent third-party websites.

Customers should review the privacy policies of third-party services before providing information to them.

20. Changes to This Privacy Policy

We may revise this Privacy Policy when necessary to reflect changes to our practices, technology, services, or legal obligations.

The updated version will be posted on fastraka.shop with an updated effective date where appropriate.

21. Contact Us

Questions, complaints, requests, or concerns relating to privacy can be sent to:

fastraka.shop
Email: info@fastraka.shop