Shipping policy

This Shipping Policy explains how orders placed through fastraka.shop are processed, shipped, tracked, and delivered.

1. Free Standard Shipping

fastraka.shop provides free standard shipping on all orders.

Customers are not charged a standard shipping fee for eligible orders placed through our website.

There is no minimum purchase amount required to qualify for standard free shipping unless a specific promotion or checkout option clearly states otherwise.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 days

This timeframe generally begins after the order has been successfully confirmed and includes normal order processing and transportation time.

Most orders are prepared for shipment as soon as reasonably possible.

The 15–20-day delivery timeframe is an estimate rather than an absolute guarantee because delivery may be affected by circumstances outside our reasonable control.

3. Order Processing

After an order is placed, we may verify:

• Payment authorization;
• Product availability;
• Shipping information;
• Contact information; and
• Fraud-prevention information where necessary.

Customers will normally receive an order confirmation after a successful purchase.

Once an order has entered fulfillment, cancellation or modification may no longer be possible.

4. Shipping Confirmation

When tracking information is available, customers may receive a shipping or fulfillment confirmation containing relevant tracking information.

Tracking information may take additional time to become active after the shipping label is created.

5. Delivery Estimates

Although standard delivery is estimated at 15–20 days, delays may occasionally arise due to circumstances including:

• Severe weather;
• Public holidays;
• Peak shopping periods;
• Transportation disruptions;
• Carrier delays;
• Customs inspections;
• Border processing;
• Remote delivery locations;
• Incorrect customer information;
• Natural disasters;
• Government restrictions;
• Labour disruptions; or
• Other circumstances beyond our reasonable control.

Where we become aware of a material delay affecting an order, we may provide available information to the customer.

6. Shipping Destinations

Orders can be shipped to destinations made available during checkout.

If the Shopify checkout accepts a customer's shipping destination and permits completion of the order, we will make reasonable efforts to fulfill the order to that destination.

Certain products or destinations may occasionally be subject to shipping restrictions.

7. Shipping Address

Customers are responsible for entering an accurate and complete shipping address during checkout.

Please carefully review:

• Recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• Province or territory;
• Postal code;
• Country; and
• Telephone number where requested.

fastraka.shop is not responsible for delays caused by inaccurate or incomplete information supplied by the customer.

8. Address Changes

If you discover an error in your shipping address, contact:

info@fastraka.shop

as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but address changes cannot be guaranteed once an order has been processed or shipped.

9. Tracking

Where tracking is available, customers may use the tracking number supplied in their fulfillment confirmation.

Tracking events are generated by carriers and may not always update immediately or continuously.

Temporary tracking delays do not necessarily mean that a package has stopped moving.

10. Split Shipments

An order containing multiple products may occasionally be shipped in more than one package.

This can occur because products may be stored or processed separately.

Customers will not be charged additional standard shipping fees because of a split shipment.

Different parcels belonging to the same order may arrive on different days.

11. International Fulfillment and Customs

Depending on product availability and fulfillment arrangements, some orders may travel through international logistics networks before arriving in Canada.

Customs processing may occasionally affect delivery time.

If any import duties, taxes, brokerage fees, or similar government charges are legally payable and were not collected during checkout, responsibility for those charges will be determined according to the checkout information and applicable law.

We will not intentionally represent a government charge as a fastraka.shop shipping fee.

12. Failed Delivery Attempts

If a carrier cannot complete delivery, it may:

• Attempt delivery again;
• Leave delivery instructions;
• Hold the package at a pickup location; or
• Return the package to the sender.

Customers are responsible for following reasonable carrier instructions relating to pickup or redelivery.

13. Unclaimed Packages

If a package is not collected and is returned to the sender, contact info@fastraka.shop.

After the returned package is received, we will review available options, which may include reshipment or a refund subject to our Return and Refund Policy.

14. Refused Deliveries

Customers should contact us before intentionally refusing delivery.

Refusing a shipment does not automatically guarantee an immediate refund.

The package may need to return to the designated return location before a refund can be reviewed.

15. Lost Packages

If your package has not arrived within a reasonable period after the expected delivery window, contact:

info@fastraka.shop

Please provide your order number.

We may investigate the shipment with the carrier.

Depending on the result of the investigation, an appropriate remedy may include replacement or refund where warranted.

16. Packages Marked Delivered but Not Received

If tracking shows "delivered" but you cannot locate the package:

1. Check the delivery area;
2. Check with household members;
3. Check with neighbours where appropriate;
4. Check building reception or parcel facilities;
5. Review carrier delivery details; and
6. Contact the carrier where possible.

If the package still cannot be located, contact info@fastraka.shop so we can review the situation.

17. Damaged Packages

If a package arrives visibly damaged, photograph the packaging and product as soon as reasonably possible.

Contact:

info@fastraka.shop

with your order number and photographs of the damage.

Approved damaged-product claims will be handled according to our Return and Refund Policy and applicable law.

18. Incorrect Products

If you receive a product different from what you ordered, contact us promptly at info@fastraka.shop.

Please provide your order number and photographs of the item received.

We will review the issue and arrange an appropriate remedy when the claim is verified.

19. Delivery Delays

A shipment arriving later than the estimated timeframe does not automatically mean that the order has been lost.

If an order is substantially delayed, contact us and we will review available tracking information and, where appropriate, work with the carrier.

20. Order Cancellations

Cancellation requests should be submitted as soon as possible to:

info@fastraka.shop

Orders that have already entered fulfillment or been transferred to a carrier may not be cancellable.

If cancellation is no longer possible, customers may request an eligible return after delivery under our Return and Refund Policy.

21. Force Majeure and Events Beyond Reasonable Control

Delivery may be affected by circumstances that cannot reasonably be prevented or controlled, including natural disasters, extreme weather, transportation interruptions, civil emergencies, government action, border restrictions, public-health events, labour disruptions, or carrier-system failures.

We will make reasonable efforts to assist customers affected by material delivery issues.

22. Consumer Rights

Nothing in this Shipping Policy limits mandatory consumer rights under applicable Canadian federal, provincial, or territorial law.

If applicable law provides rights or remedies greater than those stated in this policy, applicable law will prevail.

23. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, contact:

fastraka.shop
Email: info@fastraka.shop

Standard Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 days