Refund policy

At fastraka.shop, we want customers to shop with confidence. This Return and Refund Policy explains the conditions, procedures, and timeframes applicable to returns, exchanges, damaged or incorrect products, cancellations, and refunds.

This policy applies to purchases made directly through fastraka.shop.

1. 30-Day Return Period

We accept eligible returns requested within 30 days after delivery.

To qualify for a return, the customer must contact us at info@fastraka.shop within 30 days after the order is shown as delivered.

Return requests submitted after the 30-day return period may be declined except where otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, an item must generally:

• Be returned in the same condition in which it was received;
• Be unused, unworn, unwashed, and undamaged, where applicable;
• Include original tags, accessories, manuals, components, and packaging where reasonably applicable;
• Not show signs of improper use, misuse, alteration, or accidental damage; and
• Be accompanied by reasonable proof of purchase, such as an order number or order confirmation.

Opening packaging solely to inspect an item does not automatically make a product ineligible for return, provided the item otherwise remains in returnable condition.

3. How to Request a Return

Before sending any product back, customers must contact:

Email: info@fastraka.shop

Please include:

• Your order number;
• The email address used to place the order;
• The product you wish to return;
• The reason for the return; and
• Photographs where the item is damaged, defective, incorrect, or materially different from what was ordered.

If the return is approved, we will provide return instructions and the applicable return destination.

Do not send a return to an address without receiving return instructions from fastraka.shop first.

Products returned without authorization or to an incorrect location may experience delays or may not be accepted.

4. Change-of-Mind Returns

Customers may request a return of an eligible item because they changed their mind, ordered the wrong item, or no longer want the product.

For approved change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise stated by fastraka.shop or required by applicable law.

Original standard shipping is free, so no original standard shipping charge will be deducted from an eligible refund.

Any optional expedited or premium shipping charge paid by the customer may be non-refundable to the extent permitted by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives:

• Damaged;
• Defective;
• Incorrect;
• Incomplete; or
• Materially different from the product ordered,

please contact info@fastraka.shop promptly.

Include your order number and clear photographs showing the issue.

After reviewing the claim, we may provide an appropriate remedy, which can include a replacement, refund, or other resolution depending on the circumstances.

Where the return is required because of an error by fastraka.shop or because an item arrived damaged or defective, reasonable return shipping costs will not be charged to the customer where the claim is approved.

6. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns for hygiene, health, safety, customization, or other legitimate reasons.

Depending on the products offered by fastraka.shop, non-returnable items may include:

• Personalized or custom-made products;
• Gift cards;
• Perishable goods;
• Products that cannot safely be resold for hygiene or health reasons after being opened or used;
• Items materially damaged by the customer;
• Items modified after delivery; and
• Items specifically identified as final sale before purchase, where permitted by law.

These exclusions do not limit any mandatory rights customers may have regarding defective, unsafe, misrepresented, or otherwise non-compliant products under applicable law.

7. Sale and Promotional Items

Unless an item is clearly identified as final sale before purchase, eligible sale or promotional products may generally be returned under the same return conditions described in this policy.

Any final-sale restriction applies only to the extent permitted by applicable law.

8. Exchanges

If you would like to exchange an eligible item, contact info@fastraka.shop.

Exchange availability depends on inventory.

In some circumstances, the most efficient method may be to return the original item for a refund and place a new order for the preferred item after the return has been approved.

9. Return Shipping

For ordinary change-of-mind returns, customers are responsible for the cost of returning the product unless we expressly agree otherwise.

We recommend using a trackable shipping method for returns because customers remain responsible for the return shipment until it reaches the designated return location.

For verified damaged, defective, or incorrect products, fastraka.shop may provide a prepaid return method or reimburse reasonable authorized return shipping costs when appropriate.

10. Return Inspection

After an authorized return is received, the returned item may be inspected to confirm that it meets the requirements of this policy.

We will notify the customer regarding the outcome of the return.

If the return is approved, a refund will be issued in accordance with this policy.

If a returned product is materially used, damaged, incomplete, or otherwise does not satisfy the return requirements, we may decline the refund or apply another remedy to the extent permitted by law.

11. Refund Method

Approved refunds will normally be issued to the original payment method used for the purchase.

We generally do not issue refunds to a different card, account, or payment method unless required by the relevant payment processor or applicable law.

12. Refund Processing Time

Once a refund has been approved and processed by fastraka.shop, customers should allow approximately 5–10 business days for the funds to appear in their account.

Actual posting times depend on the customer's bank, card issuer, payment provider, and financial institution.

13. Missing Refunds

If you have received confirmation that a refund was issued but have not received the funds after the expected processing period, please:

1. Check your bank or payment account;
2. Contact your card issuer or payment provider; and
3. Contact us at info@fastraka.shop if further assistance is required.

14. Order Cancellations

If you wish to cancel an order, contact info@fastraka.shop as soon as possible.

We will make reasonable efforts to process cancellation requests before the order is prepared or shipped.

However, cancellation cannot be guaranteed after fulfillment or shipment has begun.

If an order has already shipped, the customer may need to wait until delivery and then request an eligible return under this policy.

15. Refused and Unclaimed Packages

If a customer refuses a delivery or fails to collect a package without contacting us, the package may be returned to the sender.

Any refund will be assessed after the returned package is received and reviewed.

Costs resulting directly from an unauthorized refusal or failure to collect may be deducted from the refund where permitted by applicable law.

16. Lost Packages

If tracking information indicates that an order has not been delivered within a reasonable period, contact us at info@fastraka.shop.

We may investigate the shipment with the carrier before approving a replacement or refund.

17. Mandatory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, waive, or reduce any non-waivable consumer rights or remedies available under applicable Canadian federal, provincial, or territorial law.

Where applicable law provides greater rights than this policy, applicable law will prevail.

18. Contact

For all return, refund, cancellation, exchange, or order-related questions:

fastraka.shop
Email: info@fastraka.shop